Employees working primarily at the ________ decision level deal directly with customers and handle all the routine transactions where their decisions follow predetermined policies and procedures that spell out how to handle different situations.




Based on the scenario being described within the question it can be said that the level being described is the operational decision level. Like mentioned in the question this level in which all the processes are handled in order to accomplish a company's overall objective, such as the routine transactions and dealing with customers in person.

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